Welcome to Eagle Creek || Tumi Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium travel gear and services. Whether you’re a frequent flyer or planning your next adventure, this guide will help you navigate our offerings with ease.

About Our Products

What types of travel products do you offer?
We specialize in premium travel gear including:
  • Backpacks (leather, laptop-focused, and general use)
  • Carry-on and checked luggage
  • Designer luggage and four-wheel spinner cases
  • Various bags (duffel, crossbody, hobo, cosmetic, and garment bags)
  • Specialty items like footlockers/trunks and kid’s luggage
  • Travel accessories including handbags, wallets, and clutches
What makes your products different from other travel gear?
Our products combine premium materials (like high-grade leather) with thoughtful design features:
  • Ergonomic designs for comfort during travel
  • RFID protection in wallets for security
  • Durable construction from brands like Tumi and Hartmann
  • Four-wheel spinner technology for effortless mobility
  • Carefully selected collections that balance style and functionality
Do you offer products suitable for business travel?
Absolutely! We recommend:
  • Professional leather briefcases and laptop backpacks
  • Garment bags to keep suits wrinkle-free
  • Compact carry-ons that meet airline size requirements
  • Organized travel wallets for important documents
Many of our business-focused items feature quick-access pockets and tech-friendly compartments.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through encrypted channels.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

Where do you ship?
We offer global delivery services, excluding some Asian countries and remote areas. During checkout, our system will automatically verify if we can ship to your location.
What are my shipping options?
We offer two premium shipping methods:
  1. Standard Shipping ($12.95 USD):
    • 1-2 business days for order processing
    • 10-15 business days for delivery via DHL/FedEx
    • Real-time tracking
    • Ideal for time-sensitive purchases
  2. Free Shipping:
    • Available for orders over $50 USD
    • 1-2 business days for order processing
    • 15-25 business days for delivery via EMS
    • Basic tracking information
    • Perfect for planned purchases
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information:
  • For Standard Shipping: Detailed real-time tracking via DHL/FedEx
  • For Free Shipping: Basic tracking through EMS
You can also contact our Camden-based support team at any time for updates.
What if my delivery is delayed?
While we work with premium carriers to ensure timely delivery, occasional delays can occur due to:
  • Customs processing
  • Weather conditions
  • Local delivery challenges in remote areas
If your package is significantly delayed beyond our estimated timeframe, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery:
  • Items must be unused and in original condition with all tags attached
  • Original packaging must be included
  • Return shipping costs are the customer’s responsibility
  • Refunds will be processed to the original payment method
How do I initiate a return?
Please contact our customer service at [email protected] with:
  • Your order number
  • Reason for return
  • Photos of any damaged/defective items (if applicable)
We’ll provide return instructions and any necessary authorization.
What if my item arrives damaged?
We take great care in packaging all shipments. If your item arrives damaged:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll arrange for a replacement or refund as appropriate.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different item, you’re welcome to place a new order after your return is processed.

Customer Service

How can I contact customer service?
Our Camden-based team is available via: We typically respond to inquiries within 1 business day.
Do you offer product recommendations?
Absolutely! Our team consists of travel enthusiasts who can recommend products based on:
  • Your travel frequency and destinations
  • Specific needs (business, leisure, adventure, etc.)
  • Style preferences
  • Budget considerations
Email us with details about your travel habits for personalized suggestions.

Didn’t find the answer you were looking for? Our customer service team is always happy to help with any questions about our premium travel gear and services. Contact us today!

Happy travels from the Eagle Creek || Tumi Sales team!