Last Updated: [Insert Date]

At Eagle Creek || Tumi Sales (www.shopduffelbags.com), we value your privacy as much as we value the craftsmanship of our premium travel gear. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or make purchases from our global collection of designer luggage, leather goods, and travel accessories.

1. Information We Collect

To provide our premium shopping experience, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping/billing address
  • Payment Information: Credit card details (processed securely through our PCI-DSS compliant partners), PayPal account information
  • Account Information: Username, password (encrypted), purchase history, preferences

Non-Personal Information

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent, click patterns, referring website
  • Cookies Data: As detailed in our Cookies section below

2. How We Use Your Information

Like the precision stitching in our leather handbags, we carefully use your information to:

  • Process and fulfill your orders for our designer luggage and travel accessories
  • Provide customer support for your premium products
  • Improve our website functionality and user experience
  • Send transactional communications (order confirmations, shipping updates)
  • With consent, send marketing communications about new collections and offers
  • Prevent fraud and enhance security, using measures as robust as our RFID-protected wallets
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our luxury products:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, IT services, and marketing—all held to strict confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties.

4. International Data Transfers

As a global retailer (serving customers worldwide except certain Asian countries and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to crafting our four-wheel spinner luggage:

  • 256-bit SSL encryption for all data transfers
  • PCI-DSS compliant payment processing
  • Strict no-storage policy for sensitive payment details
  • Regular security audits by independent experts
  • Limited employee access to personal data

6. Your Rights

You have rights regarding your personal information, including:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your data under certain circumstances
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies—small files that enhance your browsing experience like smooth-rolling luggage wheels enhance travel:

Essential Cookies

Required for website functionality (e.g., shopping cart, secure checkout)

Performance Cookies

Help us improve our site by collecting anonymous usage data

Marketing Cookies

Used to show relevant ads for our leather goods and travel collections (you may opt-out)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

While we offer kid’s bags and luggage, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be notified through our website or email. The “Last Updated” date at the top indicates the latest revision.

10. Contact Us

For privacy-related questions or concerns, contact our Camden-based team:

Eagle Creek || Tumi Sales
4467 Prospect Street, Camden, US 08102
Email: [email protected]

Thank you for trusting us with your personal information as you trust our premium travel gear for your journeys.