At Eagle Creek || Tumi Sales, we stand behind the quality of our premium travel gear and designer luggage. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your shopping experience matches the excellence of our products.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition, and with all tags attached
  • Original packaging must be intact (including dust bags for leather goods)
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Cosmetic Bags (unless defective)
  • Footlockers / Trunks with personalization
  • Any items marked as “Final Sale”

Returns Process

Follow these steps to return your item(s):

  1. Initiate Your Return: Email us at [email protected] with your order number and details about the product you wish to return. You may use our template below.
  2. Wait for Approval: Our customer service team will review your request within 1-2 business days and provide return instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns center at the address provided in your approval email. We recommend using a trackable shipping service.

Exchanges Process

To exchange an item for a different size, color, or style:

  1. Follow the same steps as the returns process
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  3. If the replacement item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference to your original payment method

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Amount: Original purchase price minus any shipping charges (unless return is due to our error)
  • Shipping Costs: Original shipping fees are non-refundable

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Eagle Creek || Tumi Sales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • For Exchanges: Desired replacement item: [Product Name/SKU if known]

Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all eligibility requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Phone: [Your Customer Service Phone Number]
Business Hours: Monday-Friday, 9am-5pm EST

We appreciate your trust in Eagle Creek || Tumi Sales for your premium travel needs and strive to make every aspect of your experience with us as exceptional as our products.