Last Updated: [Insert Date]

Welcome to Eagle Creek || Tumi Sales (shopduffelbags.com). These Terms and Conditions govern your use of our website and purchases of our premium travel gear and designer luggage. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for discerning travelers aged 18+ who value quality, durable, and stylish travel gear. By using our site, you confirm you meet these criteria.

1.2 Intellectual Property Rights

All content on this website, including product designs, logos, text, and images, are the exclusive property of Eagle Creek || Tumi Sales and protected by international copyright laws. Unauthorized use is strictly prohibited.

User Responsibility: You agree not to reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information

2.1 Product Descriptions

We take pride in offering premium travel gear including:

  • Designer luggage and leather goods
  • High-quality backpacks and duffel bags
  • Specialized travel accessories (garment bags, footlockers, etc.)

While we strive for accuracy, product colors may vary slightly due to monitor settings. All specifications are subject to change without notice.

2.2 Availability

Products are subject to availability. We reserve the right to limit quantities and discontinue items at any time.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

4.3 International Orders

We ship worldwide except to certain Asian countries and remote regions. Customers are responsible for all customs duties, taxes, and import fees.

User Responsibility: Provide accurate shipping information. We’re not responsible for delays due to incorrect addresses or customs processing.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all tags attached. Non-returnable items include:

  • Cosmetic bags (for hygiene reasons)
  • Personalized footlockers/trunks
  • Final sale items

5.2 Return Process

Email [email protected] with your order number to initiate returns. Customers are responsible for return shipping unless the return is due to our error.

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return, minus original shipping costs.

6. Liability Limitations

6.1 Product Use

Our products are designed for travel and everyday use according to their specifications. We’re not liable for:

  • Damage from misuse or improper care
  • Normal wear and tear
  • Modifications made after purchase

6.2 Website Operation

We strive for uninterrupted service but aren’t liable for temporary outages or technical issues beyond our control.

In no event shall our liability exceed the purchase price of the product in question.

7. General Provisions

7.1 Governing Law

These terms are governed by the laws of the State of Delaware, USA.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

Eagle Creek || Tumi Sales
4467 Prospect Street, Camden, US 08102
Email: [email protected]